Remediation Rules Components Configuration Overview

The advanced remediation portal supports two different types of remediation tickets:

• State Machines
• Project Action (Custom Actions)

In the Omni Designer pane, you can navigate through the nodes to create rules for any subjects and set unique names for each ticket. You can have multiple State Machines and Project Actions.

Each rule can be applied to several subjects, but one subject cannot have several rules.

When double-clicking on the State Machines node, an editor containing the following tabs appear:

• Ticket Types. Manages the types of tickets. The following image shows the Ticket Types tab depicting the Name and Description columns. Each name should be unique.
  
• Mapping. Maps the Ticket Types and Input Data Models to the State Machines. It consists of three drop-down columns, as shown in the following image:
  
  • Ticket Type. A drop-down list containing the values specified in the Ticket Types tab and a default any value.
  • Input Data Model. Contains the available current project Input Data Models and a default any value.
  • State Machine. Contains the available current project State Machines.

State Machines can be mapped:

• To Input Data Models, for any ticket type.
• To a specific ticket type for any Input Data Model.
• To a specific ticket type and specific Input Data Model.

State machines can also be defined as being for any ticket type and any Input Data Model.

The following image shows a newly created Remediation Rule graph.