Error Messages in iWay Explorer

The following table lists errors and solutions when using iWay Explorer with the adapter.

Error

Solution

Siebel does not appear in the iWay Explorer Adapter node list.

Ensure that the Siebel JAR files supplied with your Siebel distribution media were placed in the iway_home/lib directory. For example, for Siebel 7.03 environments, the SiebelJI_Common.jar and SiebelJI_enu.jar files should be placed in the iway_home/lib directory.

Target Type drop-down list contains only Java Data Bean Connection, and COM connection type is required.

Ensure that the Siebel thin client is installed correctly on the machine hosting iWay Explorer so that the appropriate COM environment is available.

An error message that includes the name of the Siebel Gateway server appears when you try to connect to a Siebel target, for example,

Problem activating adapter 
(ariba0x). Check logs for more 
information.

Ensure that the name of the Siebel Gateway server is correctly defined for the target to which you want to connect.

When trying to connect to a Siebel target, you receive the following error:

Problem activating adapter. 
(You have entered an invalid 
set of logon parameters. Please 
type in your logon parameters 
again.). Check logs for more 
information.

Ensure that the User ID and password parameter values to connect to your Siebel system are correct.

When trying to connect to a Siebel target, you receive the following error:

Problem activating adapter. 
(Couldn't get nameserver 
connection). Check logs for 
more information.

Check the network connectivity to the Siebel environment. Correct the networking problem and retry the connection.

Also, if Siebel was started recently, it might not be fully functional yet. If so, wait until Siebel starts completely.

Note: If Siebel Server was restarted after servlet iBSP connected, then servlet iBSP also must be recycled. This is due to a known Siebel issue. For more information, see Siebel Alert 984.

When trying to connect to a Siebel target, you receive the following error:

Problem activating adapter. 
(NSReadKey request failed (no 
error information)...). Check 
logs for more information.

Ensure that the values defined for Siebel Server, Enterprise Name, and Object Manager for the target to which you want to connect are correct and retry the connection.

When trying to connect to a Siebel target, you receive the following error:

Problem activating adapter. 
(Error loading translatable 
messages: 
com.siebel.locale.enux.messages
.SSAMessages_enux). Check logs 
for more information

Ensure that the value of the Language parameter on the Advanced tab is defined correctly for the target you are using to connect to your Siebel system (for example, enu for English).

A successful connection is made to the Siebel environment, but no values are available in Business Object, Business Service, and Integration Object nodes in the iWay Explorer tree.

The Repository Name specified on the Advanced tab in the Siebel target configuration is either void or empty of any components in the targeted Siebel environment, or the Repository Name is not valid for the targeted Siebel environment. Verify that the Repository Name is valid and contains components for interrogation and then, reconnect.