Customer Support

Do you have questions about Omni-Gen™ Master Data Management and Data Quality Editions version 3.2 and higher?

Join the Focal Point community. Focal Point is our online developer center and more than a message board. It is an interactive network of more than 3,000 developers from almost every profession and industry, collaborating on solutions and sharing tips and techniques, http://forums.informationbuilders.com/eve/forums.

You can also access support services electronically, 24 hours a day, with InfoResponse Online. InfoResponse Online is accessible through https://techsupport.informationbuilders.com. You can connect to the tracking system and known-problem database at the Information Builders support center. Registered users can open, update, and view the status of cases in the tracking system and read descriptions of reported software issues. New users can register immediately for this service. The technical support section also provides usage techniques, diagnostic tips, and answers to frequently asked questions.

Call Information Builders Customer Support Services (CSS) at (800) 736-6130 or (212) 736-6130. Customer Support Consultants are available Monday through Friday between 8:00A.M. and 8:00P.M. EST to address all your questions. Information Builders consultants can also give you general guidance regarding product capabilities and documentation. Be prepared to provide your six-digit site code (xxxx.xx) when you call.